Privacy Policy

Last Updated: October 26, 2023

SoulWood ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

This privacy notice describes how we might use your information if you visit our website at soulwood.com, or otherwise engage with us. Reading this privacy notice will help you understand your privacy rights and choices.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include: names, phone numbers, email addresses, mailing addresses, and contact preferences.

Information automatically collected: We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.

2. HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We use the information we collect or receive to:

  • To facilitate account creation and logon process.
  • To post testimonials. We post testimonials on our Website that may contain personal information.
  • To manage user orders. We may use your information to manage your orders, payments, returns, and exchanges made through the Website.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • To send you marketing and promotional communications.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, and customer service.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

5. WHAT ARE YOUR PRIVACY RIGHTS?

In some regions, you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information. To make such a request, please use the contact details provided below.

6. CONTACT US

If you have questions or comments about this notice, you may email us at [email protected].